By solosmusiccafe, Oct 2 2017 06:09PM
Connexins Internet and VOIP protocol Telephone Service.
We are very happy with the Internet & Phone service we are getting from Connexin.
This works by using the non KC internet service to provide us a very quick satellite dish based internet connection. That enables us to offer free WiFi to customers at Solos. We also have a Connexins telephone modem and cordless phone so that we use the internet service to link us with the outside world on our 01482 telephone contact number.. This number is provided to us by Connexins through their own arrangement with KC. There is some unique flexibility for their customers too in so far as they can opt to take an STD code associated with another UK region.
Our Internet speed is very quick compared to KC and we have now overcome some early issues we had which arose from us taking our wireless feed from a distant transmitter station. This meant the phone voice quality was intermittently poor and the internet signal occasionally weak. Connexins dealt with this promptly Now we have had our dish re-alligned to the equipment on Boothferry Estate's Torpoint Flats transmitter it works superbly.
In Line with the rest of Connexins customers Solos has just had a software update to the VOIP Telephone system which should improve call connectivity and clarity.
We have also finally eliminated the Voicemail box which Isn't monitored within our contract. This will improve our customer service and efficiency
Since our first posts regarding this partnership, their customer service has been good and their technical service and reliability has got better and better. Occasionally in our earliest days there were hiccups with the service during spate conditions of heavy weather [ in particular hail or heavy snow]. This also has stabilised presumably due to improvements in their infrastructure, soft and hardware.
Many Thanks Connexins!